Managed Services Shape New Offerings for IT Data Applications

Data Applications has been offering in depth IT services in the Dallas/Fort Worth/Austin area for over 37 years. From on-site visits to workstation and computer support, the Firm has made its name as a leading services provider. Building on its reputation as a trusted partner for both public and non-public sector affiliations, the company has now branched out to supply remote IT management with the help of N-able.

Situation By mid-2002 this change was in full effect at the Company. Looking to increase his company’s potency and expand his offerings, Rich Kaeufer, co-owner of the Company, wanted to offer remote network management services for SMBs. Kaeufer knew remote management would release his staff to target more purchasers and most significantly, increase their recurring monthly revenues.

the Company had 12 staff on-board boasting a variety of licenses and expertise. They’d the staff to grow the business and the recognition in the market to attract new clients – all Kaeufer needed next was the right remote network management solution to finish his transition.

Opportunity the Company evaluated a variety of management tools to find out which would be the best for their expansion plans. Their criteria was based on : 1. Adaptability [*CO]‘We’re not a cookie-cutter company, so a solution that we could not tailor to our only needs wouldn’t do!’ said Kaeufer. ‘All our purchasers desire something else and N-central permits us to create those custom services.’ 2. Adaptability : the Company’ consumer base is extremely various and it’s common to be forced to deal with a variety of products and platforms.

Having a solution that is scalable and applicable to many different environments is a critical factor.

3. Multi-Purpose [*CO]‘As well as providing network support, we service all the way down to the elements like the desktop and the printers levels.

Monitoring these services remotely enables us to keep a virtual eye on the whole IT infrastructure and ensure everything is running smoothly.’

Solution N-able and the Company worked together to install N-central and train the company on the easy way to use the solution. N-able varsity, N-able’s online and study room coaching, was the first stop for Kaeufer’s team members who would benefit from the in depth courses on ways to use, sell and market the solution. Since completing the coaching, the Corporation has developed new marketing collateral, is adding a new sales team member and organizing a launch event to draw interest from new and existing clients about their new service offerings.

Benefit When the Company first installed N-central, they had immediate results – in their own server room. The same day they installed the software, it alerted them that their back-up software needed maintenance.

they had configured alerts internally that would tell them when preventive upkeep was needed so they were always prepared to service their clientele 24×7.

N-central has been a valuable addition for the Company’ clients since they started to offer the solution. One customer particularly has a printer type that requires scheduled maintenance or the printer will shut down till a hardware technician comes in. With N-central, they can monitor that device, proactively schedule the maintenance and eliminate the requirement for an emergency service call and related loss of productiveness – all while the client maintains its regular workday.

For the Company, this cheap, high worth service equals success.With N-central, success like this is simply a phonephone call away.